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Any IRS C&CE officers here? Need some help.

Hello, I need some help or suggestion from IRS C&CE officers here regarding some problem with import duty. Some research cigarettes were bought from University of Kentucky, USA by a research lab working on lung cancer research in University of Calcutta. The consignment has arrived in New Delhi where the customs duty being claimed is around Rs. 20000 whereas the total cost including freight charge is approximately Rs. 3000. The cigarettes are not for human consumption and that is also mentioned in the packs but are purely for research use so we don't know if the customs is even considering this fact. A Rs. 20000 duty will far exceed the funds of the lab for this purpose and so the consignment will have to be returned. Is there any way this can be solved and to check if the duty claimed is at all appropriate considering the article and its use? Any help or suggestion asap will be greatly appreciated. Thank you.
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